There is no greater joy than stepping in a puddle of water when you walk into a bathroom. Could that be pee? The remnants of a shower? Even better, toilet water. My hubby's handiness stops sharply at the bedroom door, though he always attempts a "look" at the problem. I let him look, then ask if I can call a professional. It took about three days and 15 "looks" for him to say, "I think we need a plumber." No problem, chief. Keep lookin' pretty. That's why I married you.
I attempted to get a referral because, well, no explanation is needed for why I would rather go through someone who gave a referral. Since no one that I know has EVER needed a plumber (how is that possible?) I had to rely on the reviews of strangers. Ro-To Rooter had the highest ranking on the Orlando Services webpage, so they were the first that I called. They provide free estimates. Yay!
In walks Don. He's pretty hot, I won't lie. If I had bigger, faker boobs, this could have been the start of a beautiful porno. Haha. Just kidding. He takes a look at the toilet. Really, he only looked at the toilet. He didn't flush or touch it. I told him that the toilet leaks and it sometimes overflows. He told me that I had 2 problems. A) My tank was loose and the bolts were rusted. I needed to replace the tank-to-bowl kit. B) I have a clog in the toilet and I needed an auger, which is a fancy plumbing term for "snake."
Now, being a homeowner, I do have a rudimentary knowledge of what a tank-to-bowl kit is, what it does, and how much it costs. They run between $14 and $20 at Home Depot and are pretty easy to install. Well, when I say "easy," I mean easy for someone who knows what they are doing, not for someone who is squimish around toilet water (me) or someone who thinks he knows what he is doing, but always tends to make things worse (the hubby). I have no idea how much it costs to "snake" a toilet, but it's a fairly common practice, so it shouldn't cost too much, right?
Ro-To Rooter quoted me $392 to do both things. I thought this was a little high, but didn't have a basis of comparison, so I asked him to write up the estimate and I'd call him back. He really wanted the sale, so he told me that he'd do the auger for free and charge me $264 for the job, but the auger wouldn't be "under warranty." He warned that if the auger didn't help, he'd have to pull up my toilet from the base and flush out the sewer line, and that would be about $400 (sounds scary, right?). But, he assured that the auger would work. My response was, "Ok. Write it on the estimate. I'll talk it over with my husband and give you a call back." As he's writing, he slaps his forhead and says, "Oh, I forgot. If I leave and come back, I will have to charge a $95 travel fee." I said, "Ok. Write that on the estimate as well." Hot plumber guy was quickly becoming pseudo-good looking, but greasy, car salesman. He asked me to call another plumber on the spot and ask them what they'd charge so he "wouldn't have to" charge the travel fee.
Don't mind if I do, jerk. I went online and stumbled upon a website called servicemagic.com. Think "Lending Tree" meets "HGTV." I called and the service magic rep quickly pulled up 3 plumbers in the area that had high ratings and reputable service. She transfered me to Rainaldi plumbing. Rainaldi doesn't give estimates over the phone, which makes sense because I was talking to a receptionist and the problem that Ro-To told me could be totally wrong (this is foreshadowing, keep reading). Since Rainaldi doesn't do over the phone estimates, I asked the rep if they charged a travel fee if they came, gave an estimate, then came back when I made a decision. She laughed when I asked and said, "No." The RoTo guy rolled his eyes. I looked up, told him to leave his estimate and have a good day. Prick.
Rainaldi came, gave me an estimate and said the same thing that Roto told me. Actually, it wasn't "Rainaldi" himself, his name was Oscar. He was nice. He actually bent over the toilet, flushed it, and pretended that he was inspecting it for me. He left his estimate of $328 and went home to his family.
John, from Drain Genie, another referral from Service Magic, called and won me over. Not only was he completely charming with fabulous reviews, but he offered to do the job for $225. Sold.
John came over this morning. He checked out the toilet and asked, "Did those other guys even look at your toilet?" Hummm. "Well, not really." He told me that the tank was not leaking AT ALL. The leak was coming from the base of the toilet. The auger went through the toilet with ease, meaning there is nothing blocking the toilet. "Look," he said, "When I turn on the sink, the toilet bubbles." He pulls back the shower curtain. "Oh, and see? It's backing up into the tub. You don't need that service at all, you need a flush of your sewage line."
"Holy shit." I think. "This guy is going to rip me off."
"You're lucky!" he says. "That's a CHEAPER job." Huh? Really? It sounded pretty expensive to me, especially when I remembered RoTo telling me that he'd have to lift my entire toilet to do it and that would be a $400 job. "Oh, no. We can go on the roof and do it." Imagine that. You can flush my sewage line from the roof and have no need to lift my toilet from the base and spend all day here? That's great.
It took about an hour. It cost me $200. Not too shabby. He flushed my toilet a million times and kept showing me that the tank was dry. "No leak. See?" I didn't want to touch the tank because, well, toilet water is nasty, but I believed him. I love my new plumber. He rocks.
Later on, I get a call from Ro-To Rooter asking about my service. HAHAHA. Revenge is mine. I tell the customer service rep that I was just about to write a letter. I relayed the story and, guess what? The travel fee is COMPLETE BULLSHIT! And she loved hearing that another plumber did the job for $200 and it wasn't even the job that Roto said it was. Burn.
I told her I was glad she called so I didn't have to write a letter. "Oh, no," she says, "Mrs. Kendall, please email me your letter. I'm taking my own notes, but I really want to include your letter in case I am missing anything."
Sweet.
But now I'm afraid that if I write the letter and Roto loses his contract with Roto, will he come here and seek his revenge out on me?